The MFAH is committed to protecting the privacy and personal information of its constituents.

MFAH PHOTOGRAPHY AND VIDEOGRAPHY POLICY

Video and still photography, without flash, is permitted at the Museum of Fine Arts, Houston, solely for private, noncommercial use, and only in Museum galleries that are devoted to its permanent collections, including The Lillie and Hugh Roy Cullen Sculpture Garden, as well as its house museums, Bayou Bend and Rienzi. Resulting video images and photographs cannot be published, sold, reproduced, transferred, distributed, or otherwise commercially exploited in any manner whatsoever.  No videography or photography is permitted in special exhibitions designated as "No Photography."

Flash photography, tripods, and professional videography or filming equipment (e.g. motion picture cameras and lighting equipment) are not permitted on the Museum's campus.

The Museum reserves the right, in its sole discretion, to withhold and/or withdraw permission to film or photograph on its premises, or to reproduce videos or photographs of objects in its collections. Museum personnel are authorized to enforce all policies and procedures included herein.

COMMERCIAL PHOTOGRAPHY AND SPECIAL REQUESTS

For press and other special photography requests, including commercial and educational film projects, please fill out and submit the General Request Form to the MFAH communications department during business hours at press@mfah.org.

PROFESSIONAL BRIDAL AND PORTRAIT PHOTOGRAPHY

Due to crowds and staffing, professional photography is not allowed at Bayou Bend or Rienzi, except for sessions that are specially arranged through Bayou Bend. Additionally, due to copyrights on the works, photography is not allowed inside the MFAH or the Cullen Sculpture Garden.

Photography is allowed on the south lawn of the MFAH main campus (this is the area located at the intersection of Montrose Boulevard and Main Street/near the fountain). Interested parties should fill out and submit the Portrait Policy and Release to the MFAH communications department during business hours at press@mfah.org. Please note, because we do not take appointments for photography on the south lawn, be aware that we do maintain this space, and watering, mowing, or any maintenance of the south lawn can occur at any time.

LOAN REQUESTS

Requests for outgoing loans from the collection must be received at least six months prior to the opening date of the exhibition. Formal requests on institutional letterhead may be sent to:

Director
Museum of Fine Arts, Houston
P.O. Box 6826
Houston, TX 77265

RIGHTS AND REPRODUCTIONS POLICY

It is an institutional priority to provide images of MFAH objects for personal and educational use through mfah.org. In accordance with guidelines specified by the College Art Association and the Association of Art Museum Directors, images of collection objects in the Public Domain may be used for personal and educational purposes under the terms outlined at mfah.org/terms.

Artworks in Copyright
Images of artworks that are held in copyright by artists and/or other parties are available by request. Please contact rights@mfah.org for these requests.

Artworks for Publication
Images of artworks for scholarly uses, such as publications, are available by request. Please contact rights@mfah.org for these requests.

Images for commercial and retail projects are available for licensing through Bridgeman Images.

Request for Photography
Presently, many objects in the MFAH collection have not been photographed. The MFAH photographic and imaging services department will accommodate requests for photography of objects without reproduction quality images whenever possible. There are situations, however, when photography is not feasible such as when a work must be installed, when the work is on loan for an exhibition, or if the work is too fragile for photography. Please contact rights@mfah.org and we will do our best to accommodate your request.

More Information
Please visit our Frequently Asked Questions page for more information about the availability and use of MFAH images. For further information, please contact the photographic and imaging services department at rights@mfah.org.

THIRD-PARTY TICKETS

The Museum of Fine Arts, Houston, can only guarantee tickets purchased directly from the Museum, or its authorized partners. Guests purchasing tickets through third-party ticket brokers or individuals reselling their tickets assume full risk for potentially fraudulent tickets purchased or obtained through unauthorized vendors. To verify a legitimate third-party ticketing partner, please call 713.639.7550 during Museum hours of operation, which are in central time:

Monday–Wednesday 10 a.m. to 5 p.m.
Thursday–Saturday 10 a.m. to 7 p.m.
Sunday 12:15 to 7 p.m.

 

NEED ASSISTANCE? CONTACT US

Tickets and Memberships

If you encounter a problem purchasing tickets or a membership, please e-mail guestservices@mfah.org.  Please provide the issue you experienced and specify what you were trying to purchase (ticket or membership).

Film ticket discounts for college students with valid IDs are available in person at the admissions and membership services desks, as well as the film box office.

If you would rather speak to a guest services attendant by phone, please call 713.639.7550 during the following business hours, which are in central time:

Monday–Wednesday 10 a.m. to 5 p.m.
Thursday–Saturday 10 a.m. to 7 p.m.
Sunday 12:15 to 7 p.m.

 

The online MFA Shop

Should you have questions about items from the online MFA Shop, please contact mfahshoponline@mfah.org.

Donations

For assistance with making a tax-deductible donation to the MFAH, for gifts of stock or securities, or for more information about the Museum’s annual fund drive, visit annual fund drives. Business hours are Monday through Friday, 9 a.m. to 5 p.m.

For more information about supporting the MFAH with a donation, visit mfah.org/give.

 

ACCEPTED PAYMENT METHODS

To make an online purchase, please use the following credit cards: American Express, Discover, Mastercard, Visa, or MFAH Gift Cards.

 

REFUNDS AND EXCHANGES

For Memberships and Tickets

Purchases of Museum memberships, membership renewals, exhibition tickets, film tickets, and event tickets are final and cannot be refunded.

Refunds will be made only in the event of Museum closures or equipment failure, such as power failures, malfunctions in projection equipment, or similar situations.

For the Online MFA Shop

Please inspect your order upon delivery. Claims for damaged items must be made within five business days of receipt. Please contact us at: mfahshoponline@mfah.org. We will arrange for a Call Tag to pick up damaged merchandise.

 

MERCHANDISE RETURNS

If for any reason you are not satisfied with your purchase from the online MFA Shop, please return the merchandise by mail within 30 days for an exchange or refund in the form of the original payment. If a receipt is not available at the time of the return, customers will receive a merchandise credit in the form of an MFAH Gift Card.

You may return your item(s) in person to the MFA Shop.

For mail returns, please contact the MFA Shop at mfahshoponline@mfah.org to obtain a Return Authorization Number before mailing your return item(s). When returning a package by mail, we encourage our customers to insure their return package to avoid any delivery issues that may occur en route to the MFAH.

Please read our Damage/Return Instructions carefully (they accompany your shipment, inside the package), before returning items.

Address for your return package:

The Museum of Fine Arts, Houston
ATTN:  The MFA Shop Online – Returns
5600 Fannin at Ewing
Houston, TX 77004

1000Museums merchandise must be returned to 1000Museums. See the 1000Museums website for info.

 

Tickets and Memberships

Museum tickets, tickets to exhibitions, and film tickets purchased online may be printed at home and given as a gift.

Gift memberships are available online.  Once purchased, a PDF of the gift membership is emailed to the purchaser, who may either:

(1) print out the PDF and give to the gift recipient by hand, or (2) forward the PDF by email to the gift recipient.

A third option is to let us take care of the gift-giving for you. Gift memberships purchased by phone or in person at the MFAH are mailed to the person of your choice.  The recipient will receive by mail an attractive card indicating the membership level and identifying you, the gift giver. Gift memberships may be ordered by phone at 713.639.7550 or on-site at the MFAH during hours of operation. Please have the gift recipient’s mailing address and phone number on hand.

 

SHIPPING

For Tickets and Memberships

For your convenience, confirmation of tickets and gift memberships purchased online may be printed at home from your own printer.  Adobe® Reader® is required.  Please go here http://get.adobe.com/reader/ for a free download of Adobe® Reader®.  Online ticket or membership purchases are not available for will call. See next paragraph for further instructions.

Individuals who purchase new memberships or those who renew a membership online will receive a membership card by mail 4 to 6 weeks from the time of purchase.  However, there is no need to wait for a membership card to begin enjoying the MFAH.  Entry to the museum is granted to all valid Members who check in at a Membership Services desk located in each lobby of the museum.  Please be prepared to share a photo I.D. for entry.

For the online MFA Shop

Currently, we offer the following shipping method available: $7.95 Standard Shipping (5–7 business days)

  • Orders placed by 11 p.m. central time will be delivered in the United States in 5–7 business days.
  • We do not ship to Canada or internationally.
  • We do not ship to P.O. Boxes.
  • Shipping and handling fees are non-refundable.

 

SALES TAX

The Texas sales tax of 8.25% will be applied to each shipment.

ORDERS BY PHONE

If you do not want to order online, please contact the MFA Shop at 713.639.7360.

BULK ORDERS

Please contact the MFA Shop at 713.639.7360.

 

MUSEUM & SHOP HOURS

Tuesday & Wednesday 10 a.m. to 5 p.m.
Thursday 10 a.m. to 9 p.m.
Friday & Saturday 10 a.m. to 7 p.m.
Sunday 12:15 to 7 p.m.

Closed Thanksgiving Day and Christmas Day. Open on Monday holidays.

Admission is free on Thursdays, courtesy of Shell Oil Company Foundation.

Children 18 and under receive free general admission on Saturdays and Sundays with any public library card.

Admission is free for MFAH members, children 12 and younger, and Glassell School students. All students must show ID. Certain exhibitions require tickets.

For group rates available for 10 or more, please contact groupsales@mfah.org.